FAQ
We get many questions about our products, or your installation situation, so to help we have created a list of some of the most common questions we see. If you can’t find an answer or are still unsure about something then please drop us an email at enquiries@nationalhiresupplies.com.au or call us 1300 766 876
Q: Can I View Products Prior To Purchase?
A: No we are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these
overheads we are able to offer prices far lower than traditional retailers who do.
Q: What is the difference between your standard commercial Festoons and Low Voltage Commercial?
A: While there is a big difference in the whole construction of each festoon type the basic difference between them is:
(a) The two Commercial Festoon types are more durable and able to withstand long term installation outdoors. They are also extendable to form longer chains.
(b) The Low Voltage Festoon goes a step further with even more durable construction and the added safety of low voltage currents for permanent outdoor installations in higher risk areas such as over water or heavy traffic and easily accessed areas.And they are all weatherproof to IP44 standard.
Q: Is your festoon dimmable?
A: None of our festoons have built in dimmers however if connecting them to an external dimmer, then most of the globes are suitable for dimming.This may mean that you will need an electrician to connect them to a dimmer switch or alternatively you may have a dimming power board that you can connect them to.
Q: There is an issue / fault with my festoon
A: Firstly let us apologise for this and while uncommon, unfortunately with shipments being banged around etc by shipping companies we can on occasion get breakages or damage to your order.
If this is the case then please contact us at enquiries@nationalhiresupplies.com.au or 1300 766 876 and we will get back to you promptly with a solution.
Q: If one light bulb goes out does the whole chain stop working?
A: No
Our Festoon are all connected in a parallel circuit which means that if one bulb blows or is broken it does not affect the supply of electricity to any of the other sockets. This means that it is no different from changing any other light bulb once the power has been disconnected
Q: What is the distance between sockets and other technical specifications?
A: The short answer is they all vary slightly but the good news is that all the details about this is listed with each product. Simply go to the Festoon product page of item you are interested in. Or Click on the specifications tab and all the technical data will be shown including all the need to know lengths, materials and ratings.
Q: Should I use LED or Incandescent Globes?
A: While LED has many advantages over standard incandescent globes it would be wrong to say that incandescent bulbs don’t have their place. We always say to look at how you will be using the Festoon to help make your determination. If only using it for a few events here and there or a one off then it is probably not worth spending the extra money on LED as you won’t see the savings in electricity or longevity. If however the are being installed for long periods and will be used often then it is certainly worth going for LED globes. They are significantly cheaper to run and last for years without needing replacement. While you pay more upfront you get these costs back quickly on your power bill and not having to replace globes regularly saves money and your time.
Q: Do you have stock ready for shipment?
A: All products on our website are in stock unless otherwise tagged. If you are making a large order (over $3000) and want to check availability then contact us at sales@thefestoonguys.com.au or on 1300 766 876 and we will let you know if there are any issues.
Q: Do I need to have the Festoon supported with a guide wire or similar?
A: This all depends on how you are going to install the Festoon but if you are spanning long distances (over 5 meters) then yes we certainly recommend having a guide wire to support the weight of the Festoon. This will help keep them up long into the future and stop any damage occurring due to stresses put on the chain. It will also help prevent the Festoon bowing down under its own weight
Q: I would like some advice on my installation.
A: We are more than happy to talk through your installation or desired scenario and suggest the right festoon for you. If this is the case then please send us an email at enquiries@nationalhiresupplies.com.au or call 1300 766 876 to discuss your needs with us.
Q: Can I use any light bulb or do I have to get them from you?
A: Our Festoons all use a standard E27 Edison Screw Fitting which is the most common fitting type used in Australia. This means that you can get globes from just about anywhere that can be used in these festoons.
Please note however that the sockets are rated to 40 watts each so the globes you use should not exceed this wattage. Also remember that if you are replacing just a couple of globes and you get them from different sources the chances are they will look different and this may affect how your Festoon looks. Our Low Voltage Festoons require specific 24 V Light Bulbs so be careful to get the right globes or just get them through us.
Q: How much light do they give off?
A: While each globe type will differ somewhat the short answer is that they are all designed to give off a great amount of ambient lighting. This means that they are generally not too bright and don’t wreck the atmosphere by being stark bright!
Many factors affect the amount of light that a space has including the surfaces, volume of the area being lit etc.. so it is very difficult to give an exact answer to this question as there are so many factors.
In general however we always say it is like eating out at a nice restaurant at night... enough light to see what you are doing but not so much that you would want to put your makeup on under it
Q: Can the bulbs be replaced?
A: Yes!
All our festoons have E27 socket fittings meaning any broken bulbs can be replaced easily or if you would like to change the look of you festoon with different bulbs down the track you can easily replace them.
Q: Can your festoons be connected to form long chain A: Standard Commercial Festoon – YES
Low Voltage Festoon – YES
Q: Do your festoons come with bulbs?
A: In each of the product pages there is a drop down box for you to pick the globe type. When you do this the price will change and the main image will also change to show you what this bulb type looks like and how much it costs. This price includes the festoon with all the bulbs included as well as standard shipping to you.
Q: Can I get custom lengths or specifications made up?
A: No.
We try and cater for most and give many options of lengths and quality levels but understand that for some they may want a very specific product which we cannot provide. All the products we have are pre-made to their listed specific lengths and other specifications. If you require custom lengths you will generally need to purchase slightly excess and have them cut down by a qualified electrician at your end. You can find all the specifications for each festoon listed in the specs tab within each product line.
Q: How much do your Festoons cost?
A: All our prices are listed on the product page. The cost will vary depending on what globe that you choose. When looking in the Festoon product page locate the drop down box next to the main image and select the globe type you are interested in. When selected the price will change automatically and the main image will also change to show you what the festoon looks like with that globe type. The globe type selection and price includes the festoon string light and the required number of globes to fill each socket.
Q: Can I Pick Up Products?
A: No we are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these
overheads we are able to offer prices far lower than traditional retailers who do.
Q: How Do I Place An Order For Products That Are Currently Out Of Stock?
A: If any products are out of stock in the system you will need to contact us via email enquiries@nationalhiresupplies.com.au or call us on 1300 766 876 will give you the option of back ordering the product. We will quote a delivery time upon receipt of the order and keep you updated. Back orders can be cancelled at any time prior to delivery.
Q: How Much Does Shipping Cost?
A: The checkout page has a provision to enter your postcode. It will then calculate the shipping price for your order based on your location and the items in your shopping basket. The Festoon Guys delivers Australia wide. From the tip to the tail and all the places in between... if you live in Australia we’ll get it to you.
Q: Does Your Postage Fee Include Insurance?
A: Yes, all shipping costs include full insurance.
Q: When Will My Order Be Dispatched?
A: All efforts are made to dispatch in stock items within 2 business working days from date of purchase. If your order is urgent call us on 1300 766 876 or email us enquiries@nationalhiresupplies.com.au for current stock availability and to confirm the current lead time before dispatch should the items not be in stock at the time of purchase. In stock orders placed and fully paid by 8am on those shipping days will be sent out on that same day. Not including public holidays.
Q: How Long Will Delivery Take After Dispatch?
A: All in stock items will be dispatched from our Rockhampton warehouse within 2 business days from receipt of payment.
Typical delivery times after dispatch are:
* Brisbane, – 3-4 business days
* Sydney, Canberra, Adelaide - 3-5 business days
* Melbourne - 3-5 business days
* Darwin, Perth, Tasmania - 4-7 business days
All areas outside these metro locations please allow up to 8-10 business days.
We use various shipping companies for most freight and suggest your shipping address to be where somebody is available during the day to receive the goods. If there is nobody to receive the delivery then a "missed delivery" card will be left and you will then need to visit your local Freight Depot to collect the goods.
Q: How Do I Track An Order?
A: We supply our various shipping agents with your e-mail address so that tracking advice emails can be sent to your inbox. This way you will know where your parcel is throughout the delivery process. Rest-assured your email address is not collected or distributed by shipping agents or any other third party. Our shipping agents will email you a notification of your tracking number which is sent to your inbox once the item has been dispatched from our end. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.
Q: What Payment Methods Are Accepted?
A: We accept payment via Visa, Mastercard, PayPal or direct deposit.
Q: Is It Safe To Make Credit Card Payments Online?
A: All payments made on The Festoon Guys website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level
1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Q: How Do I Make Payment Via Direct Deposit?
A: Please email your order to enquiries@nationalhiresupplies.com.au
Don't forget to include the following information:
* Contact Name
* Delivery Address
* Phone Number
* Order Details
We will reply with a custom invoice and instructions on how to make payment within 24hrs.
Q: Will I Be Supplied With A Tax Invoice?
A: The Order Conformation email that you receive when you make an order is a valid Australian Tax Invoice. If you have lost your invoice we will be happy to email you a new one. Simply email us at enquiries@nationalhiresupplies.com.au with your request.
Q: What Do I Do If I Have A Problem?
A: If you experience a problem, big or small we want to hear about it. Just drop us a line at enquiries@nationalhiresupplies.com.au and we’ll get back to you in a jiffy. Alternatively you can also call us on 1300 766 876.
Q: What Is Your Returns Policy?
A: If there are any issues with the delivery received e.g if a product arrives damaged then please notify us within 14 days of delivery. If the item
arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then we offer a 30 day return policy on all items purchased from our website. Please contact us at enquiries@nationalhiresupplies.com.au and then return the item in its working, unmarked condition with original packaging
within 30 days for a full refund of goods only (delivery charge not refunded, including items shipped for free). Your cost of returning any product to
us is not refundable.
Q: Why Sign Up To The Newsletter?
A: By signing up to the newsletter you will be the first to hear about all new product releases, sales, competitions and promotions!